At Vape Shop Zone, customer satisfaction is a high priority. We are committed to providing carefully selected products and handling every order with care. To ensure a smooth experience for both our customers and delivery partners, we maintain the following clear and transparent Return & Refund Policy.

Please read this policy carefully before placing an order.

1. Product Inspection at Delivery

Customers are requested to inspect their order in the presence of the delivery agent at the time of delivery.

If the product is found to be damaged, defective, or incorrect, the issue should be reported immediately to the delivery agent.

Return requests for visible damage, defects, or incorrect products should be made at the time of delivery while the delivery agent is present.

2. If Inspection at Delivery Is Not Possible

If a customer is genuinely unable to inspect the parcel at the time of delivery, they should record a clear and uninterrupted unboxing video immediately after receiving the parcel.

The unboxing video should:

Clearly show the sealed parcel before opening.
Capture the complete unboxing process without cuts or edits.
Clearly show the product and its condition.
Show the issue or damage, if any.
Be submitted to Vape Shop Zone within 24 hours of delivery.

The video may be required for verification of any return or refund request.

3. Return Eligibility

A return request may be considered when:

The product is damaged, defective, or incorrect; and
The issue is identified and reported according to the inspection requirements above.

If a customer refuses to accept a parcel without a valid reason, applicable delivery or return charges may be charged or deducted where appropriate.

4. Refund Process

Approved refunds will be processed through the applicable payment method or agreed refund method.

Refund processing times may vary depending on the customer’s bank, payment service provider, or other financial institution.

5. After Delivery Acceptance

Once the product has been accepted and the delivery agent has left, return, refund, or exchange requests may not be accepted unless the issue qualifies under our verification process or applicable law.

Note: Customers are strongly advised to check their parcel and product carefully before accepting the delivery.

6. Incorrect or Damaged Products

If Vape Shop Zone sends an incorrect or damaged product, we may arrange a replacement at no additional product cost, subject to verification and availability.

Customers should contact us as soon as possible after identifying the issue.

7. Sealed & Hygiene-Sensitive Products

Certain products may be supplied in sealed, tamper-proof, or hygiene-sensitive packaging.

Customers should not open or break the seal before accepting the parcel when inspection of the sealed package is required.

Opening or damaging the original seal after delivery acceptance may affect return or refund eligibility, except where otherwise required by applicable law.

Important Notice

Customers should inspect the parcel before accepting delivery whenever possible.
Visible damage or incorrect items should be reported immediately to the delivery agent.
An unboxing video may be required when inspection at delivery is not possible.
Return or refund requests are subject to verification and the terms of this policy.
Some products may have additional product-specific return restrictions.

Contact Us

For questions regarding our Return & Refund Policy, please contact us:

Vape Shop Zone
Email: support@vapeshopzone.com
Website: vapeshopzone.com

Vape Shop Zone — Best Vape Shop in Bangladesh